Frequently Asked Questions
Since our products are made to order, production typically takes:
5–10 business days
before shipping. During busy periods or special promotions, production may take slightly longer.
Delivery times depend on your location:
- Zimbabwe: 10–14 business days after production
- Southern Africa: 10–14 business days
- International orders: 7–14 business days
You will receive tracking information where available.
Yes. We ship to customers worldwide, subject to courier availability in the destination country.
Absolutely. We accept international orders and offer various payment options to make ordering from abroad easy.
Yes. We offer bulk and group orders for:
- School reunions
- Old boys associations
- Sports teams
- Corporate events
- Family gatherings
Please contact us for special pricing on large orders.
Our products are available in:
- Men's sizes
- Women's sizes
- Kids' sizes
Please refer to the Size Chart on each product page before placing your order.
Because our products are made to order and personalized, we strongly encourage customers to check the size chart carefully before ordering.
Personalized items cannot normally be returned or exchanged unless:
- The product arrives damaged
- The wrong item was supplied
- There was an error in production
Please contact us within 7 days of receiving your order and provide photographs of the issue. We will assess the situation and arrange a replacement where appropriate.
Orders may only be cancelled before production begins. Once production has started, cancellations may no longer be possible.
We currently accept:
- Credit/Debit Cards
- PayPal
- Paynow
You can contact us through:
- Our Contact Us page
- Email support
- Social media channels
We aim to respond to all enquiries as quickly as possible.